Terms and Conditions

1. Introduction

Welcome to Pranveda Private Limited. These Terms and Conditions govern your access to and use of our website and services. By accessing, browsing, or purchasing from our website, you agree to be bound by these terms.

If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are using the website under the supervision of a parent or legal guardian

You agree to provide accurate and complete information during registration and purchase.

3. Nature of Products

Pranveda Private Limited offers Ayurvedic skincare and wellness products formulated using traditional Ayurvedic ingredients and modern techniques.

Important Note:

  • Products may contain natural ingredients, which can vary slightly in color, fragrance, or texture.
  • Such variations do not indicate a defect.

4. Medical & Health Disclaimer

All content and products available on this website are for general wellness and skincare purposes only.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Results may vary from person to person
  • Users are advised to:
    • Perform a patch test before use
    • Consult a qualified healthcare professional in case of allergies or medical conditions

Pranveda Private Limited shall not be held liable for any adverse reactions or misuse of products.

5. Product Information & Accuracy

We strive to ensure that:

  • Product descriptions
  • Pricing
  • Images
  • Ingredient details

are accurate and up to date.

However:

  • Errors may occasionally occur
  • We reserve the right to correct any errors without prior notice

6. Pricing & Payment

  • All prices listed are in Indian Rupees (INR) and inclusive/exclusive of taxes as specified
  • We reserve the right to change pricing at any time without notice
  • Payments are Processed and credited through secure third-party payment gateways.

Pranveda Private Limited does not store your payment details.

7. Orders & Acceptance

Once an order is placed:

  • You will receive an order confirmation via email/SMS
  • This confirmation does not guarantee acceptance

We reserve the right to:

  • Cancel or refuse any order due to:
    • Product unavailability
    • Incorrect pricing
    • Payment issues
    • Suspicious or fraudulent activity

8. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors
  • Delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control

Customers are responsible for providing accurate shipping details.
Pranveda Private Limited is not responsible for delays or losses due to incorrect addresses.

9. Returns, Refunds & Cancellations

Please refer to our dedicated pages for:

  • Return & Refund Policy
  • Cancellation Policy

These policies form an integral part of these Terms.

10. User Responsibilities

By using our website, you agree:

  • Not to misuse or disrupt the website
  • Not to attempt unauthorized access
  • Not to use the website for illegal activities
  • To provide accurate and truthful information

11. Intellectual Property Rights

All content on this website, including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Website design

is the exclusive property of Pranveda Private Limited.

You may not copy, reproduce, distribute, or use any content without written permission.

12. Third-Party Links

Our website may include links to third-party websites.

  • We do not control or endorse these websites
  • We are not responsible for their content, policies, or practices

Users are advised to review their terms independently.

13. Limitation of Liability

To the maximum extent permitted by law, Pranveda Private Limited shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits
  • Allergic reactions or product misuse

Use of products is at the customer’s own risk.

14. Indemnification

You agree to indemnify and hold harmless Pranveda Private Limited and its team from:

  • Any claims
  • Damages
  • Losses

arising out of your use of the website or violation of these Terms.

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your data.

16. Modifications to Terms

We reserve the right to update or modify these Terms at any time.

  • Changes will be effective immediately upon posting
  • Continued use of the website implies acceptance of updated Terms

17. Force Majeure

Pranveda Private Limited shall not be held responsible for delays or failure in performance caused by events beyond reasonable control, including:

  • Natural disasters
  • Pandemic situations
  • Government restrictions
  • Logistics disruptions

18. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Delhi, India.

19. Contact Us

For any queries regarding these Terms, you can contact us:

Address : 400A, 4th Floor 12, Ajit Singh Green Park, Near Green Park Metro Station, Commercial Complex, New Delhi, South Delhi, Delhi – 110016, India

Phone : +91 9911555923

Email: support@pranveda.in